Shipping & Returns

Every parcel leaving The Gothimore is prepared with care.

Many of our creations are handcrafted, small-batch, botanical, ritual, or specially prepared. Please review the following information before placing your order so you know what to expect while your parcel makes its way from our House to yours.

Order Processing

Our standard processing time is approximately 3–5 business days, excluding weekends and holidays.

Processing time refers to the time required for The Gothimore to prepare your order before it is transferred to the shipping carrier. It does not include the carrier's transit or delivery time.

During launches, holidays, markets, sales, high-volume periods, or other exceptional circumstances, processing may take longer.

If a product has a different processing time, that information may be provided on the individual product listing.

Handcrafted, Ritual & Made-to-Order Products

Certain Gothimore creations may require additional preparation.

This may include handcrafted products, small-batch releases, dressed or fixed candles, ritual preparations, personalized items, preorders, made-to-order products, or limited collections.

Processing estimates for these items may differ from our standard processing window.

Please review the individual product description before purchasing.

Preparation time is part of the ritual.

We appreciate your patience while your order is properly prepared.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping costs may be calculated based on the destination, package weight, package dimensions, carrier, shipping method, or other applicable factors.

Any estimated delivery date provided during checkout is generally a carrier estimate and does not include The Gothimore's processing time unless expressly stated otherwise.

Tracking Your Order

When tracking is available, customers will receive tracking information after an order has been prepared and transferred for shipment.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

A shipping confirmation does not necessarily mean that the carrier's tracking system will display movement immediately.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name
Street address
Apartment, suite, or unit number
City
State
ZIP or postal code

The Gothimore is not responsible for delivery problems resulting from an incorrect, incomplete, outdated, or improperly entered address supplied by the customer.

If you notice an address error, contact us as quickly as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

Returned to Sender

If a package is returned to The Gothimore because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, or another circumstance attributable to the recipient, additional shipping charges may be required before the order can be shipped again.

Original shipping charges are non-refundable except where required by applicable law.

Carrier Delays

Once a parcel has been transferred to the shipping carrier, delivery may be affected by circumstances outside The Gothimore's control.

These may include weather, holidays, carrier volume, transportation interruptions, natural disasters, regional emergencies, or other unexpected delays.

Carrier delays do not automatically qualify an order for cancellation or refund.

We appreciate your patience while the carrier completes delivery.

Packages Marked “Delivered”

If tracking indicates that your package was delivered but you cannot locate it, please first:

Check the delivery area around your property, mailbox, parcel locker, front desk, leasing office, household members, and neighbors where appropriate.

Carriers occasionally scan packages as delivered shortly before the parcel physically arrives.

If the package still cannot be located, contact the applicable shipping carrier and The Gothimore so the situation can be reviewed.

The Gothimore cannot guarantee replacement or reimbursement for a package confirmed as properly delivered to the address supplied by the customer, except where otherwise required by applicable law.

Lost Packages

If tracking stops updating or a package appears to have been lost in transit, please contact us.

We may ask you to cooperate with a carrier investigation or claims process.

A package is not necessarily considered lost merely because tracking has temporarily stopped updating.

Where appropriate, The Gothimore will work with the carrier to determine the status of the shipment and available resolution.

Damaged Orders

We carefully prepare and package Gothimore orders, but occasionally damage can occur during transportation.

If your order arrives materially damaged, contact The Gothimore promptly after delivery.

Please provide:

Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of the shipping box or mailer
Photographs of the interior packaging
Photographs of any visible carrier damage

Please do not discard the damaged product or packaging while your claim is being reviewed.

This documentation may be required to determine what happened and to submit a carrier claim.

Depending upon the circumstances, The Gothimore may provide a replacement, refund, store credit, or other appropriate remedy.

Incorrect Items

If The Gothimore accidentally sends an item different from what you ordered, please contact us promptly and provide your order number and photographs of the item received.

We will review the error and provide appropriate instructions.

Please do not open, use, burn, consume, or otherwise use an incorrect product after discovering the error.

Returns & Exchanges

Because many Gothimore products are handcrafted, ingestible, botanical, personal-use, cosmetic, ritual, spiritual, or otherwise unsuitable for resale after leaving our control, all sales are final unless expressly stated otherwise.

We do not accept returns or exchanges for:

Tinctures, teas, herbs, or ingestible botanical products
Ritual oils
Ritual, dressed, or fixed candles
Candles that have been burned
Beauty and personal-care products
Nail, hair, beard, or body products
Opened or used products
Spiritual or manifestation products
Personalized or specially prepared products
Made-to-order products
Products purchased because of a change of mind or personal preference

Additional final-sale conditions may apply as described in our Refund & Cancellation Policy.

Books, Tarot & Oracle Decks

Unless otherwise stated on the product listing, books, tarot decks, oracle decks, and similar merchandise are final sale.

Items that have been opened, unwrapped, used, or removed from protective packaging cannot be returned or exchanged.

If an item arrives materially damaged or The Gothimore sends the incorrect item, contact us according to the damaged or incorrect-order procedures above.

Variations Are Not Damage

Many Gothimore products are handcrafted or contain natural botanical materials.

Minor variations in color, texture, botanical appearance, scent, wax appearance, placement, finish, or other handmade characteristics may occur.

These natural or handcrafted variations are part of the individual character of the product and are not necessarily considered defects or shipping damage.

Heat & Weather

Candles, oils, wax-based products, botanicals, and other temperature-sensitive products may be affected by extreme weather during transportation.

Customers are encouraged to retrieve packages promptly after delivery and avoid leaving parcels outdoors, in mailboxes, vehicles, or other areas exposed to extreme temperatures.

Where appropriate, allow temperature-sensitive products to return to normal indoor temperature before opening or using them.

International Shipping

If international shipping is offered, customers are responsible for reviewing any restrictions applicable to products entering their destination country.

Customs duties, import taxes, brokerage charges, or other governmental fees may be the responsibility of the recipient unless otherwise stated during checkout.

Certain botanical, tincture, alcohol-containing, fragrance, oil, or other products may not be eligible for shipment to every destination.

The Gothimore reserves the right to restrict international shipment of products where necessary.

Cancellations

Once an order has been placed, cancellation is not guaranteed.

Orders that have entered preparation, production, ritual preparation, fulfillment, or shipment may not be cancelled.

Products designated as final sale, specially prepared, personalized, made-to-order, or otherwise non-cancellable remain subject to those conditions.

Consultations, readings, séances, investigations, and other scheduled services are governed by our separate Refund & Cancellation Policy and applicable service agreements.

Questions About Your Parcel

If you have questions regarding your order, shipping, damage, or delivery, please contact The Gothimore through the contact information provided on our website and include your order number whenever possible.

Please do not send products back to The Gothimore without first contacting us and receiving instructions.

Unauthorized returns may not be accepted.

From our House to yours, every parcel is prepared with intention.

Please double-check your address, watch your tracking, retrieve your parcel promptly, and when your candle arrives... remember to trim the wick.